Privacy Policy

Last updated: 09/30/2025

At eTulip, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and marketplace features. By using etulip.shop, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal details: Name, email address, phone number, shipping and billing address.
  • Account details: Login information, vendor registration details, and payment information.
  • Transaction details: Purchase history, payment records, invoices, and refunds.
  • Device information: IP address, browser type, and operating system.
  • Cookies and usage data: For improving website performance, personalization, and analytics.

2. How We Use Your Information

We use your information to:

  • Process orders, payments, and deliveries.
  • Manage vendor accounts and seller payments.
  • Improve website features, performance, and security.
  • Provide customer support and respond to inquiries.
  • Send updates, promotional offers, and important notifications.
  • Prevent fraud, unauthorized activities, and ensure marketplace safety.

3. Sharing Your Information

We do not sell your personal data. We may share limited information with:

  • Vendors/Sellers: When you place an order, your name, contact, and shipping address are shared with the seller to complete delivery.
  • Payment providers: For secure transactions.
  • Delivery partners: For processing and delivering your orders.
  • Legal authorities: When required by law or to protect our rights.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Keep you logged in securely.
  • Save your preferences and cart items.
  • Analyze traffic and improve user experience.
  • Display personalized offers.

You may disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We use industry-standard security measures to protect your personal information, including SSL encryption, secure payment gateways, and regular system updates. However, no system is 100% secure, so we encourage users to also protect their accounts with strong passwords.

6. Your Rights

As a user of eTulip, you have the right to:

  • Access and review the personal information we hold about you.
  • Request corrections or updates to your data.
  • Request deletion of your account and data, subject to legal or contractual obligations.
  • Opt-out of promotional emails at any time.

7. Vendor Responsibilities

Vendors who register on eTulip must:

  • Respect buyer privacy and use customer information only for order fulfillment.
  • Not misuse, share, or sell buyer data outside of eTulip.
  • Follow all applicable data protection laws.

8. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Please review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us:

eTulip Marketplace
Mymensingh, Bangladesh
📞 +880 1919-207558
📧 support@etulip.shop